›  Be registered with a GP.

›  Patient's aged 16 to 74 who have not seen the Doctor for 3

years may request a consultation.

›  A yearly check-up if you are 75 or over upon request.

›  Receive a clear explanation of the treatment you are

offered.

›  Courtesy from the staff.

›  Respect for religious and cultural beliefs.

›  Be seen within 30 minutes if you have an appointment. If for

any reason you cannot be seen, a clear explanation will be

given. If you don't have an appointment, you will be seen in

order of attendance.

›  A consultation on the same day if you need to see a Doctor

urgently. You may, however, have to wait longer for a

booked appointment, unless it is a genuine emergency.

›  A health check on registering with the practice.

›  Be offered advice on a healthy lifestyle.

›  Be referred to a consultant when your GP feels that it is

necessary.

›  A copy of the practice information leaflet.

›  Have any constructive comments, complaints or suggestions

heard by the Practice Manager in private.

›  Be reviewed at regular intervals, if taking regular medication.

   Repeat prescriptions will be available 48 hours after they are

requested.

›  You will be advised of any steps you can take to promote

good health and avoid illness.

›  Health Education leaflets are freely available.

›  Instruments and Equipment used are regularly serviced and

calibrated to ensure accuracy.

›  Access to medical records. As an NHS patient you have

access to your medical records and information of identity

of the individuals who can ascertain and the right of patients

in relation to disclosure of such information.