›  Be punctual - arrive on time if you have an appointment.

›  Inform the Practice if you are unable to keep an

   appointment.

›  The first hour in the morning is the busiest time. Unless

   your call is urgent, please leave it until after 10am.

›  Only make requests for home visits if you are too ill to

   attend the surgery.

›  If possible, request a home visit by 10.30am.

›  Mondays are particularly busy; it might be advantageous to

   both patient and Doctor if follow-up consultations could be

   on other weekdays.

›  Please remember, despite increasing patient demand and

   expectation, the final decision to visit lies with the Doctor.

›  Treat the members of the Primary Healthcare Team with

   courtesy.

›  Act in a responsible way when on surgery premises. Please

   keep young children under control and supervision at all

   times.

›  Smoking is not allowed at the surgery.

›  Give 48 hours notice when ordering a repeat prescription.

›  Please make separate appointments for each family member

   needing to see a Doctor.

›  Inform the Receptionist of any change of circumstance,

   e.g. name, address or telephone number.

›  Please be patient. Appreciate that delay is sometimes

   unavoidable.

›  Patients who are violent and abusive to Doctors, staff and

   other persons present on the Practice premise or in the

   place treatment is provided will be asked to find another

   practice, details on how to obtain information regarding this

   will be given by the Practice Manager, Mrs Shirley Turner.